"I would like to offer feedback for the service you arrange for us.
Initial change of provider had some teething problems, although once this was highlighted , you met with us to outline in which areas could be improved to meet the needs of our Surgery.
This was so effective, within a few days the changes you made to the collection and delivery times worked great.
The couriers who come to collect samples, and deliver post are a credit to your recruitment programme.
The staff are smart, courteous , professional and friendly. I would like to express praise to the members' of your team whose work is exceptional. They are genuine , friendly, and very helpful and always willing to go that extra mile, please can you forward my comments to them all, as this is well deserved.
Overall, the service you arrange along with your staff are to be complimented.
Thanks again for your support and adjustments you made for us."
Reception Manager
Fell Cottage Surgery